We dispatch items daily Monday to Friday. All orders are normally dispatched within 5 working days.
Our Shipping Options
1. Standard Post
2. Recorded Standard Post ( email us for this option)
Basic turnaround times
Zones Standard / £ Recorded Standard / £
United Kingdom 7-14 days Email us: firstname.lastname@example.org
Rest of the world Coming soon
Shipping price will be clearly stated at checkout.
All turnaround times are in working days (Mon-Fri, excluding Public Holidays) and are not guaranteed. They are simple estimates based on our experience.
For recorded mail, we will email you a tracking number once your order is ready for shipping so you can check its status online. Please note all recorded deliveries require a signature.
Import duties and taxes may be application once your package reaches the country of destination. Please contact your local customs office for further information and more details.
Cowries and Shells will be happy to exchange or refund your purchase within 28 days of delivery. The 28 days starts after you have received your purchase. Your refund will be credited to the original payment card used at the time of the order.
**Note that any unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure that you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.***
Where a product has a security seal or the Cowries and Shells logo, a refund or exchange will not be given if the seal is broken or the Cowries and Shells logo has been tampered with.
Items on sale
Please note that any items on sale must be returned to Cowries and Shell within 7 working days following the date of delivery for a full refund. Thereafter we will be happy to provide you with an exchange or refund on a credit note…………..
Please note postage is not included in the refund
You can return products by post. Please note that Cowries and Shells does not pay for the return of your purchase. In order to avoid unnecessary delays in processing your refund, please ensure you use the correct label and follow the instructions below carefully.
a. Repackage the goods into their original packaging
b. Complete the return form enclosed in your parcel, indicating your reasons for the return, detach and enclose with your parcel.
c. Affix the returns label to the outside of your parcel
d. Take the parcel to your local Post Office and obtain a proof of postage.
Please retain your proof of postage until you have received your refund
Please send your returns to:
Cowries & Shells
22, Calvie Croft